What to do if you are unhappy with our service

At TDS we are committed to providing you with outstanding service.

If you are unhappy with the service you have received from us, please tell us at the earliest opportunity. We’ll try to resolve it there and then.

Call our Customer Operations department on 0300 037 1000 or email deposits@tenancydepositscheme.com where a Customer Service Advisor will try and resolve your concerns.

If you remain dissatisfied with the Tenancy Deposit Scheme and wish to take the issue further, we have a complaints process which you can follow. This document tells you more about how our service complaints process works and how you can complain. Click here to view the document.