For TDS to accept a case for formal Alternative Dispute Resolution (ADR) we must first see all attempts at resolution have been exhausted.
You can either do this by updating your repayment request or tell us what you have done so far.
Either the lead Tenant or Agent/Landlord can tell us what they have done by:
Once your self-resolution deadline has passed, a Resolution Executive will review all responses and if they are satisfied you have done all you can, they will accept your case for formal ADR and the case will enter evidence collection.